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Salesforce Public-Sector-Solutions Exam Syllabus Topics:

Topic
Details

Topic 1

• Public Sector Solutions - Product-Specific Systems Knowledge: Proficiency of public sector technical consultants in configuring systems for licenses, permits, inspections, grants management, employee experience, and emergency response will be tested. Understanding document processing, eSignature technologies, and reporting options is critical. Success in this area demonstrates expertise in delivering tailored solutions aligned with customer objectives and lifecycle requirements.

Topic 2

• Public Sector Solutions Implementation Strategies and Best Practices: This domain measures the ability to implement Salesforce Public Sector Solutions using strategic approaches and industry best practices. Focus areas include PSS solutions, data sharing, security, scalability, and data quality. Demonstrating expertise in mapping business processes and designing robust solutions reflects the technical consultant’s aptitude for driving successful implementations in complex public sector environments.

Topic 3

• Public Sector Solution Product Configuration: This section assesses the proficiency of public sector technical consultants in identifying and implementing the right Salesforce Public Sector Solutions components for business requirements. Skills in Omnistudio, Service Cloud, and automation tools are key. It tests the ability to create optimized configurations, action plans, and digital experiences that enhance service delivery.

 

SalesforcePublic Sector Solutions Accredited Professional Sample Questions (Q53-Q58):

NEW QUESTION # 53
A government-supported agency that helps constituents track the status of their claims is using Public Sector Solutions. For claim assessors to review and process claims, it is crucial to see the applications' Decision Explanation Logs.
Which component can be added to see the history of Decision Explanations for a claim?

• A. Log History
• B. Record History
• C. Audit Log
• D. Decision Explainer Log History

Answer: D

Explanation:
Decision Explainer Log History is a component that can be added to see the history of Decision Explanations for a claim. Decision Explainer Log History displays a list of Decision Explanations that have been generated for a claim by a Decision Matrix or a Business Rules Engine (BRE). It shows the date, time, user, rule name, rule outcome, and explanation text for each Decision Explanation. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_decision_explainer_log_history.htm&type=5&language=en_US

 

NEW QUESTION # 54
After a grantseeker has submitted an application for review. Foodvania needs to review the Funding Request and allocate the funds appropriately. For audit purposes, all expenditures must be tracked according to how the money was disbursed (Mortgage arrearage. Utility assistance, etc.).
Which two would the consultant build to handle this request utilizing Public Sector Solutions(PSS)?

• A. Recommend using PSS with FinancialForce Accounting.
• B. Recommend using PSS with the Outbound Funds Module.
• C. Recommend using PSS with the Grants Management product.
• D. Recommend using PSS with the Nonprofit Success Pack.

Answer: B,C

Explanation:
The Outbound Funds Module and the Grants Management product are two solutions that can be used with Public Sector Solutions (PSS) to handle the request of deploying a digital experience that enables constituents to sign up for volunteer projects. The Outbound Funds Module is an open source app that can help public sector agencies to track their funding programs, funding requests, disbursements, and expenditures. The Grants Management product is a prebuilt app that comes with PSS and it can help public sector agencies to manage the entire grant lifecycle, from application to award to reporting.
Reference:https://trailhead.salesforce.com/content/learn/modules/public-sector-solutions-design/manage-grants-w

 

NEW QUESTION # 55
What are the three different key modules of Public Sector Solutions: Business Rules Engine?

• A. Decision Table
• B. Decision Matrix
• C. Decision Tree
• D. Expression Sets
• E. Expression Maps

Answer: A,B,D

Explanation:
Expression Sets, Decision Table, and Decision Matrix are three different key modules of Public Sector Solutions: Business Rules Engine (BRE). Expression Sets are modules that can define expressions that can be reused across multiple rules or matrices. Decision Table is a module that can evaluate data based on rows of conditions and actions in a tabular format. Decision Matrix is a module that can evaluate data based on columns of conditions and outcomes in a tabular format. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_setup_bre.htm&type=5&language=en_US

 

NEW QUESTION # 56
What 2 core Salesforce Clouds is Public Sector Solutions based on?

• A. Experience Cloud
• B. Service Cloud
• C. Marketing Cloud
• D. Admin

Answer: A,B

Explanation:
Service Cloud and Experience Cloud are two core Salesforce Clouds that Public Sector Solutions is based on.
Service Cloud is a Salesforce Cloud that can help public sector agencies to provide customer service and support, such as managing cases, creating knowledge articles, or using chatbots. Experience Cloud is a Salesforce Cloud that can help public sector agencies to create digital experience sites for external users, such as constituents, businesses, or employees. Public Sector Solutions is based on Service Cloud and Experience Cloud, and it provides additional features and components that are tailored for the delivery of government services. Reference: https://help.salesforce.com/s/articleView?id=psc_admin_concept_psc_overview.
htm&type=5&language=en_US

 

NEW QUESTION # 57
Bobahaven has implemented the Licenses, permits, and inspections modules of Salesforce Public Sector Solutions to enable their permit application and approval processes.
Permits received over 12 month require additional manage sign-off before approval. For regulatory compliance, the application's history and approval must be auditable.
What will technical consultant suggest to Bobahaven is the solution for this requirement?

• A. Implement an approval process that routes an approval request to the user's manager when the application duration is longer than 12 months.
• B. Implement business Rules Engine to identify application .. 12 months and train staff to use Chatter to request approval from their manager.
• C. Implement a Flow to identify applications over 12 months and assign ownership of the application to the user's manager for approval.
• D. Implement an approval escalation rule that escalates applications to the user's manager when the application duration is longer than 12 months.

Answer: A

Explanation:
In Salesforce Public Sector Solutions, managing approvals for permit applications is crucial, especially when regulatory compliance requires additional managerial sign-off for applications exceeding a certain duration. Implementing an approval process is the recommended solution to meet these requirements effectively:
Approval Process:
An approval process in Salesforce allows for the automation of approval workflows based on predefined criteria. This ensures that applications follow a consistent and auditable approval path.
For applications with a duration longer than 12 months, the approval process can be configured to route the approval request to the user's manager automatically.
Steps to Implement:
Navigate to Setup > Process Automation > Approval Processes.
Create a new approval process for the Permit Application object.
Define the entry criteria to check if the application duration exceeds 12 months.
Set the approval steps to include routing the approval request to the user's manager.
Ensure that the approval process captures all necessary audit trails, including timestamps and approver details, to maintain compliance.
By implementing an approval process, Bobahaven ensures that applications meeting the specific criteria are escalated appropriately, maintaining regulatory compliance and providing an auditable history of approvals.
Reference:
Salesforce Help: Approval Processes
Salesforce Public Sector Solutions Documentation

 

NEW QUESTION # 58
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