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Salesforce Field-Service-Consultant Certification is suitable for individuals who have experience working in the field service industry and want to take their career to the next level. Salesforce Certified Field Service Consultant certification is also ideal for individuals who have experience working with Salesforce Field Service Lightning and want to validate their knowledge and skills. Salesforce Certified Field Service Consultant certification can open up many career opportunities for individuals and can help them stand out in a competitive job market.

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Salesforce Field-Service-Consultant Certification Exam consists of multiple-choice questions that are designed to test the candidate's knowledge in various areas of field service management. Field-Service-Consultant exam covers topics such as service appointment scheduling, mobile workforce management, service resource optimization, and more. The questions in the exam are designed to be challenging and require a deep understanding of the subject matter. Candidates must pass the exam to earn the certification.

Salesforce Certified Field Service Consultant Sample Questions (Q122-Q127):

NEW QUESTION # 122
Universal Containers (UC) wants to track the Asset lifecycle when equipment has been swapped out.
What should a Consultant recommend to meet this requirement?

A. Add the Related Asset related list to the Asset Page and configure the Product Request object
B. Add the field history tracking related list to the Asset Page and configure the Product Request object,
C. Add the Related Asset related list to the Asset Page and configure the Asset Relationship object.
D. Add the field history tracking related list to the Asset Page and configure the Asset Relationship object.

Answer: A

Explanation:
Explanation
Assets are records that represent products or equipment that customers have purchased or installed[174].
Related Assets are records that track the relationships between assets such as parent-child or swap[175].
Product Requests are records that track the products or parts that are requested, transferred, or returned for a service appointment[176]. Adding the Related Asset related list to the Asset Page and configuring the Product Request object would allow Universal Containers to track the Asset lifecycle when equipment has been swapped out by creating related asset records for swapped assets and creating product request records for transferring or returning assets[177]. Adding the field history tracking related list to the Asset Page would not track the Asset lifecycle when equipment has been swapped out. Field history tracking is a feature that allows tracking changes to specific fields on an object over time[178]. Configuring the Asset Relationship object would not track the Asset lifecycle when equipment has been swapped out. Asset Relationship is an object that defines the types of relationships between assets such as parent-child or swap[179]. References:
https://help.salesforce.com/s/articleView?id=sf.asset.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_related_assets_swap.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.field_history_tracking.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.api.meta/api/sforce_api_objects_assetrelationship.htm

NEW QUESTION # 123
Universal Containers is implementing Field Service Lightning in multiple European Countries, where pricing varies by product. Which two options should a Consultant recommend when considering the setup and configuration of Price Books?

A. Utilize the standard Salesforce Price Book.
B. Utilize multiple country-specific Price Books.
C. Utilize Standard Global Service Price Book Entries.
D. Utilize country-specific Price Book Entries.

Answer: A

NEW QUESTION # 124
A Dispatcher at Universal Containers has just been informed that one of their field employees, who has five services schedules for today, called in sick. How should the workload be assigned to other Field Technicians?

A. Change the Scheduling Policy to "High Intensity" and activate the Background Optimization process.
B. Update the Resource a not available, select the affected Service Appointments, and press "Schedule."
C. Drag and drop the Service Appointments to other available Resources and run Optimization.
D. Ask the Customer Service Rep to call the customers and manually re-schedule for another day.

Answer: B

Explanation:
Explanation
Updating the Resource as not available allows marking a resource as unavailable for a specific time period due to sickness, vacation, or other reasons[27. Selecting the affected Service Appointments and pressing
"Schedule" allows rescheduling multiple service appointments at once based on predefined criteria such as travel time or priority[28. Dragging and dropping the Service Appointments to other available Resources and running Optimization would reschedule service appointments manually and then run an optimization process that could override the manual changes[29. Asking the Customer Service Rep to call the customers and manually re-schedule for another day would not use the scheduling features of Field Service and could result in customer dissatisfaction or missed service level agreements. Changing the Scheduling Policy to "High Intensity" and activating the Background Optimization process would change the optimization criteria for all service appointments and run an optimization process in the background that could take a long time to complete[30. References:
https://help.salesforce.com/s/articleView?id=sf.fs_resource_absences_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_schedule_service_appointments.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_global_optimization_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_background_optimization_overview.htm&type=5

NEW QUESTION # 125
Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A. Configure the Auto Dispatch scheduled job.
B. Leverage Resource Schedule Optimization.
C. Enable Drip-feed to dispatch the next appointments.
D. Shuffle daily work manually via the Gantt.

Answer: D

NEW QUESTION # 126
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Entitlement Plan
B. Maintenance Plan
C. Product Item
D. Assets

Answer: C

NEW QUESTION # 127
......

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