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C_C4H51_2405 Visual Cert Test | C_C4H51_2405 Reliable Real Exam

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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic
Details

Topic 1

Basic Setup Settings: This section is targeted at implementation consultants and project managers responsible for the initial setup of SAP Cloud for Customer implementations. It includes understanding standard implementation methodologies, fine-tuning timelines, adjusting predefined settings, and tailoring solutions to meet specific customer needs.

Topic 2

User Management: This section tests the skills of system administrators and SAP consultants who are responsible for user and role management. It involves tasks related to maintaining employees, business roles, and users, as well as configuring data restrictions.

Topic 3

Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.

Topic 4

Reporting:This section focuses on the abilities of reporting analysts and SAP consultants who handle SAP Cloud for Customer reports. It covers the use of Microsoft Excel in conjunction with SAP reports, identifying components of custom reports, and creating interactive dashboards.

Topic 5

Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

Topic 6

Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.

Topic 7

Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q73-Q78):

NEW QUESTION # 73
Which option can an administrator use to limit the end user's control of the user interface?

A. Code List Restriction
B. Disable Personalization
C. Workflow Action: Manual Field update
D. Maintain Page Layout

Answer: B

NEW QUESTION # 74
Which options are features within the Analytics framework? Note: There are 3 correct answers to this question.

A. You can assign reports to business roles.
B. You can use a mashup to access SAP BusinessObjects BI offline.
C. You can add custom fields in data sources and reports.
D. You can use Dashboard Designer to join KPIs to a new data source.
E. You can create new custom reports based on joined data sources.

Answer: A,C,E

NEW QUESTION # 75
Which of the following elements can you configure for the object ticket using the fine-tuning function?

A. Milestones
B. Skills
C. Parties involved
D. Ticket routing

Answer: A,C

NEW QUESTION # 76
How can you upload data to a cloud data source? Note: There are 2 correct answers to this question.

A. Maintain an HTML mashup
B. Scheduled upload using a CSV file
C. Manual upload using a CSV file
D. Using a Web service

Answer: C,D

NEW QUESTION # 77
Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

A. External pricing
B. Social media profiles
C. Products
D. Accounts

Answer: D

NEW QUESTION # 78
......

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